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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dawn Staqqs

Dawn Staqqs

September 1, 2024

5  out of  5
rating by Dawn Staqqs
"Joseph is so good at his job! Answers all of my questions, and explains everything so I understand. Never makes me feel rushed!"
We responded:
"We only have one goal - making sure we exceed your service expectations. Thank you for sharing. "
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Carol Baush

August 28, 2024

5  out of  5
rating by Carol Baush
"Joseph at Lisa Maples office took such great care of me the day my car window was smashed. He took the time to locate a repair shop nearby and handled all the paperwork. The customer service is top notch!"
We responded:
"Thank you! We appreciate you and the opportunity to deliver on our promise -- here when you need us."
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Groovy Nelson

August 25, 2024

5  out of  5
rating by Groovy Nelson
"I liked Lisa K. Maples State Farm Insurance from the day I signed up for my current policy. I fill out surveys online and when I get one that asks me about my insurance company I give them mostly all 5 stars. I appreciate this agency, Especially! The customer service. Thank you all and I encourage you folks out there to go, no run to Lisa K. Maples-State Farm Insurance Agency. YOU FOLKS ROCK!!! What's that old proverb? "Like a good neighbor, State Farm is there." Yea that's it, that's the one."
We responded:
"Thank you so much for sharing your experience with our office. Your comments mean so much. We appreciate you and the opportunity to provide coverage for all your insurance needs."
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Elizabeth Martinez

August 24, 2024

5  out of  5
rating by Elizabeth Martinez
"Love the customer service, and always answer my questions. They all make you feel like family! ❤️❤️"
We responded:
"Thank you. We appreciate you and the opportunity to serve. "
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Marquez Johnson

August 20, 2024

5  out of  5
rating by Marquez Johnson
"Tiffany was very helpful with the information I needed and also provided additional information on my policy to make sure I was knowledgeable. I greatly appreciate her time because she went above and beyond. Thank you again"
We responded:
"Thanks for sharing your experience while we reviewed your car and home insurance."
Profile photo of Gregg Hendricks

Gregg Hendricks

August 15, 2024

5  out of  5
rating by Gregg Hendricks
"Tiffany was very helpful with updating my insurance and she was fun to talk to"
We responded:
"Thank you for sharing your experience. I'm proud of my team and the great service they provide. "
Profile photo of Matteus Guion

Matteus Guion

August 15, 2024

5  out of  5
rating by Matteus Guion
"I spoke with Tiffany Gutierrez, and not only was she extremely nice and personable, but she would answer all of my questions! Truly a great resource!"
We responded:
"We appreciate you. Thank you for sharing your interaction with my team member. "
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Lina Mena

August 6, 2024

5  out of  5
rating by Lina Mena
"Just got off the phone with Tiff from this office and we spoke for about an hour but it was a lovely one hour conversation catered to my needs! I got a tailored auto and renters insurance for me. Tiff was really knowledgeable, patient and kind throughout the process. I’m so thankful she’s the one who called me to set up my home and auto with State Farm. Go see Tiff at this office! She’s so awesome! :)"
We responded:
"Welcome to Seattle and our agency! Thank you for sharing your experience. "
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Vianca Garcia

August 3, 2024

5  out of  5
rating by Vianca Garcia
"Our first at lakecity summer fest and it's looks fun so far. This lovely lady at the state farm booth was really nice and friendly!"
We responded:
"Welcome! Thank you for sharing. Hope you had a blast. "
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Nathaly Granado

July 31, 2024

5  out of  5
rating by Nathaly Granado
"I have been with them more than 3 years, they are a very nice team, always helping and looking for different options. I really appreciate it! Thank you!"
We responded:
"Thank you. Glad to be of service! Bundling is a great option for additional savings. "
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Jeremiah Thornewell

July 30, 2024

5  out of  5
rating by Jeremiah Thornewell
"Amazing place, feels nice and cozy and the whole team is so nice"
We responded:
"Thank you! We appreciate you. "
Profile photo of embaye sebhatu

embaye sebhatu

July 22, 2024

5  out of  5
rating by embaye sebhatu
"Good customer service."
We responded:
"Thank you for sharing your experience. We appreciate you. "
Profile photo of Mikhail Rybalchenko

Mikhail Rybalchenko

July 13, 2024

5  out of  5
rating by Mikhail Rybalchenko
"I’m a client for almost 3 years now and so far I had an excellent experience. Lisa and Joe made me feel a valued customer from the start. They patiently answered all my questions, clearly explained all the benefits and limitations without the pressure. Definitely recommend their services if you want a trusted agents that are transparent and value you as a customer."
We responded:
"Thank you for sharing. Our goal is to explain coverages and provide options to meet your needs. It's important to review your policies regularly. We appreciate you and value your time."
Profile photo of Lyn O

Lyn O

July 1, 2024

5  out of  5
rating by Lyn O
"Joseph Roberts has always been helpful with any questions and concerns I have had regarding my insurance policy. Not only he, but the whole staff stops to make time for you with the upmost respect and great customer service. Thank you for all that you do!"
We responded:
"Thank you. Your comments are greatly appreciated. "
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Mohammad Yaser

June 28, 2024

5  out of  5
rating by Mohammad Yaser
"Super and great Service, i like the people how work there, they are very helpful."
We responded:
"We appreciate you and value your opinion. Thank you. "
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Mike H

June 7, 2024

5  out of  5
rating by Mike H
"Great customer service and great clear help when you ask"
We responded:
"I appreciate you. Thanks for sharing. "
Profile photo of Lil Chan

Lil Chan

May 25, 2024

5  out of  5
rating by Lil Chan
"I'm fortunate enough to not have to deal with any claims yet, but they've been extremely helpful in helping me understand what I should do if I ever do need to file one! I feel prepared and unafraid to ask them for more information or clarification."
We responded:
"As the #1 insurance company, we are here to help people recover from the unexpected. As your insurance agent our goal is to help you understand your coverage and options before you need them. Thank you for choosing my agency. "
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rosie reid

May 22, 2024

5  out of  5
rating by rosie reid
"Joseph was patient, kind, friendly, yet professional and knowledgeable at all times, prompt with promised and accurate quotes through email and on the phone. I felt comfortable and respected and listened to. I highly recommend him and this agency specifically. And Lisa was delightful on the phone too!"
We responded:
"Glad we could impress you! Thanks for sharing your experience. "
Profile photo of Kathy Yue

Kathy Yue

May 15, 2024

5  out of  5
rating by Kathy Yue
"Lisa and Joseph from this office are great! They are always prompt in answering calls and replying to my messages, and they have your best interest in mind rather than just trying to sell you expensive stuff. Definitely recommend!!!"
We responded:
"We are honored to be recommended by you! Thank you. "
Profile photo of Ruth Lyon

Ruth Lyon

May 13, 2024

5  out of  5
rating by Ruth Lyon
"Lisa is a real gem in the insurance industry. I used to work in insurance and seriously burned out from having to deal with angry disgruntled customers because their rates went up or because something wasn’t covered or couldn’t be covered. It is a hard, thankless, job! But she continues to approach it with grace, understanding, and so much empathy. She cares and it shows. Having a relationship matters especially when you need help with filing a claim or understanding coverage. I highly recommend Lisa and her team!"
We responded:
"I appreciate you! Our goal is to treat everyone in the same manner we would like to be treated - - with respect and courtesy. We love what we do and we are here to help. "
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Jose Robles

May 6, 2024

5  out of  5
rating by Jose Robles
"Excellent servicio ! Por los dos idiomas inglish and Spanish .. gracias Lisa .. por siempre ayudarnos en todo"
We responded:
"Gracias a ustedes por aver eligido mi oficina para su aseguranza. Los apreció mucho. "
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Annie Kucklick

April 24, 2024

5  out of  5
rating by Annie Kucklick
"I have been a customer with Lisa K. Maples for approximately five years and have been SO pleased with the informative employees plus the prices are unbeatable. Thanks Joseph, in particular, for your thorough investigations on all my recent questions!"
We responded:
"We appreciate you! Every customer is like you - UNIQUE. You can always count on Joseph to provide prompt, accurate and customized coverage to meet your needs. "
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Marlene Muñiz

April 16, 2024

5  out of  5
rating by Marlene Muñiz
"If you have certain uncertainties while choosing the correct agent, look no further. Mr. Joseph Roberts went above and beyond to meet our needs on a Friday at 4:40pm. We were looking for a reliable agent that could provide a policy that would met our standards for our sons new car. It was still 6pm when we finished all the document signing and he kept his word. He called back, answered all of our questions and sent us the necessary documentation to be able to drive the unit responsibly. Mr. Roberts, thank you again! *Quality service is something that you don’t find that often and you definitely made a difference. Fernando, Marlene & Gabriel"
We responded:
"Like a good neighbor, we are here to help! Joseph and his commitment to great service and relationships is why so many people choose our agency for all their insurance needs. Thank you for sharing your experience. "
Profile photo of Glenys Regalado

Glenys Regalado

March 27, 2024

5  out of  5
rating by Glenys Regalado
"Me siento muy confiado con sus servicios. Siempre muy amable y atentos todo el personal. Y dispuestos a facilitar la información. 100% recomendado."
We responded:
"Muchas gracias por su recomendacion. Le agradezco su confianza y y la oportunidad de ayudar con seguros de carro y inquilinos. Aquí estamos para sirvirle. "
Profile photo of Niphon WEER

Niphon WEER

March 14, 2024

5  out of  5
rating by Niphon WEER
"Very good service"
We responded:
"Thank you! We aim to exceed expectations and appreciate the opportunity to serve all your insurance needs. "